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Transactions

Payment and Refund Policy

Available methods, currency, invoice payment, failed transactions and refunds.

Last updated
17 August 2026
Version
2026.08
Applies to
Orders and approved business accounts

Available payment methods are shown at checkout.

Invoice payment is limited to approved business accounts.

Refunds are generally returned through the original payment method.

01

Prices, currency and VAT

The selected currency and applicable price are shown before ordering. B2C prices include applicable VAT unless stated otherwise; B2B prices may be shown excluding VAT. Conversion and rounding may differ by payment method.

02

Payment methods

Only methods shown as available at checkout can be used. A payment provider may perform additional verification. Itronecs does not store full card or banking security credentials where processed directly by a payment provider.

03

Bank transfer

Always use the supplied payment reference. Processing and stock reservation may begin only after funds are received and matched. Transfer only to account details shown in official order or invoice communication.

04

B2B invoice payment

Invoice payment requires an approved business account and may depend on credit assessment, limit and payment term. Itronecs may require prepayment or change terms where risk changes.

05

Failed or suspicious payments

A failed, reversed or suspicious transaction may pause or cancel an order. Additional verification may be requested, but we never request passwords or complete security codes.

06

Refunds and fraud prevention

Approved refunds are processed through the original method unless otherwise agreed or technically impossible. Bank or provider processing affects when funds appear. Transaction and account data may be checked to prevent fraud, abuse and sanctions risk.