Clear agreements
Every policy document in one place.
Read how Itronecs handles personal data, cookies, orders, payments, delivery, returns, warranty and complaints for consumers and business customers.
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Personal data
Privacy Policy
How Itronecs collects, uses, protects and retains personal data when you use the website, an account or our services.Website preferences
Cookie Policy
Which cookies the Itronecs website uses, why they are needed and the choices available to you.Consumer sales
Consumer Terms and Conditions
The main terms for purchases by individuals acting outside a trade, business or profession.Business sales
Business Terms of Sale
The baseline terms for quotes, orders and deliveries to resellers, MSPs, integrators and other organisations.Delivery
Shipping and Delivery Policy
How destinations, methods, costs, delivery estimates and transport risk are handled.Withdrawal and return
Returns and Withdrawal Policy
The process for consumer withdrawal, agreed business returns, exceptions and refunds.Product conformity
Warranty and RMA Policy
How defects, statutory conformity, manufacturer warranties and return authorisations are handled.Transactions
Payment and Refund Policy
Available methods, currency, invoice payment, failed transactions and refunds.Issue resolution
Complaints Procedure
How to submit a complaint, which information is needed and how it is registered and handled.Need help?