Frequently asked questions

Signed-in customers can follow status and shipment events in their account. Guest customers can use the secure tracking link sent by email.

A cancellation can be requested from the order detail while the order is still pending or confirmed. Orders already being fulfilled may require a return instead.

Available methods, cost and estimated dispatch are calculated from destination, postal code, customer type, weight and order value before confirmation.

Available European destinations are shown during checkout. A method is only offered when a configured shipping tariff matches the destination.

Open the order in your account and submit a return request for the relevant item. Add the reason, quantity and supporting files where needed.

Warranty depends on the product and manufacturer. The product page and order documents show the applicable information; business and consumer rights may differ.

Checkout only shows methods available for the order, country and customer account. Approved business accounts may also receive agreed payment terms.

Paid order invoices and business proformas are available securely from the customer or business portal.

Submit the B2B application with company and VAT details. The portal shows VAT validation, review status and any missing information.

After approval, assigned price lists and quantity tiers are applied from the local catalogue database. Live distributor calls are never made during browsing.

A company owner or manager can invite team members and assign roles and personal purchasing limits.

Company rules can require a PO number and allow configured cost centres. These references are stored with the order and documents.